![]() However, it is also possible for scammers to copy and alter legitimate emails. Someone may have tried to file a tax return with your SSN. If you believe that you did not create a duplicate account, you should read the below advice and call TurboTax Privacy & Security right away. ![]() If the new account is one that you are using to file a return, you can contact the security team to have them release the return. You can use the account recovery tool to see if you might have a second account associated with one of your email addresses. Sometimes people create second accounts by mistake. Similar security alerts are sent when you or someone else opens a new account with your SSN or other personal information. Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.86 is a valid number for the Security and Privacy Team. If still no luck after running that on your phone number and email address(es) that you can access, here's another method: You may wish to copy this link so you can paste it into the new browser session. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. After that, if necessary, then run the tool on your email address(es) you can access. To get a list of your User IDs and recover account access, you can use the tool at the link below. It might be only part of an email address, or it can be anything at all. A User ID may be an email address, but it doesn't have to be. You can have up to 5 accounts that use the same email address for notification purposes. Just in case, here are the steps to look for other accounts. Many users end up with more than 1 account without realizing it. If you are an Advantage customer and find no evidence of a download in your account, you may have more than one account. ![]() this company as of right now is complete crap in the customer service this direct link to look for a download. I don't know what will turn them around but buyer beware. Sort of reminds me of Microsoft but honestly Turbotax is way worse than Microsoft ever has been. A classic case of what happens when a company begins to believe it is a monopoly. There is other personal and business tax software out there. I called the credit card company, disputed the charge which they are removing from my card and are notifying Turbotax they are not getting my money so maybe that will get someone's attention, but as for me, I am done with them. The shortest wait time I came up with was 47 minutes! Are you kidding me. Apparently there is not such thing because that would be too easy. No offense to the community but I'm pretty sure none of you know anything about the staus my particular order. I clicked on the link to get support about your order and I end up in the Turbotax Community. I replied to their "Good News - Your order is shipping" email over a week ago. There is now way to look up the status of the order. The automatic renewal program Turbotax Advantage does not provide an order number. Following that link, a page appears for me to enter my order number. ![]() There is a link to check on your order in the one and only email I received about the wonderful news that my order was shipping. It's now 12/7, no order, no download available and no update of any kind from Intut/Turbotax. 27th and a download would also be available on or before the same November 27th, 2019 date. 6th 2019 and said via email the order would arrive no later than Nov. Now they are the absolute worst! I have been enrolled in the Turbotax Advantage program for years where they automatically send you the current year's tax software as soon as it is released. Years back they were wonderful to work with. I have come to hate Intuit and Turbotax! They have become the poorest company to deal with I have ever experienced.
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